Shipping & Delivery Times

In case of doubt, the German version of this page is authoritative.

Last updated: 26 September 2026

1. Delivery times

Once your order has come in, we prepare the goods straight away. The shipment is then sent directly from our partner warehouses to your address.

The estimated delivery time for all delivery destinations is 1 to 7 working days. You will also see it at the checkout before you complete your order. Working days are Monday to Friday, excluding public holidays.

2. Shipment tracking

As soon as your order has left our partner warehouses, you will receive a shipping confirmation by email with your tracking number. You can use it to follow the progress of your delivery at any time. You will also find the current status in your customer account under “Orders”.

3. Shipping route and import duties

Our products are shipped from our suppliers’ warehouse locations. The majority of our range is shipped from warehouses outside the European Union (in particular China), and a small part from a warehouse in Germany. You can see which location is responsible for your item in the shipment tracking.

This results in no hidden costs for you: for deliveries within the European Union, any import duties and import VAT are included in the price shown at the checkout. You pay nothing extra on delivery.

For deliveries to countries outside the European Union, customs duties or taxes may apply depending on the destination country. These are levied by the authorities in the recipient country and are not included in our price. Please find out about the rules in your country before ordering.

4. What if the delivery is delayed?

In rare cases, delays can occur — for example during periods of high order volume or if a shipment is inspected by customs. If your order exceeds the time frame stated above, please write to us at contact@pichelemarkt.com. We will check the shipment status and get back to you with a solution — if necessary, we will refund the purchase amount.

5. Parcel not received?

Please first check the shipment tracking and ask your neighbours or your local postal outlet. If the parcel cannot be found even though the shipment is marked as delivered, contact us within 30 days of the estimated delivery date. We will arrange a replacement delivery or a refund.

6. Returns

Would you like to send an order back? You will find information on the 14-day right of withdrawal, return costs and the process in our Return Conditions.

7. Contact

If you have any questions about shipping, you can reach our customer service at contact@pichelemarkt.com.